Is retail dying? Maybe, It is obvious to me that the shared vision of the owner is not cascading down to the associates. IS your vision of how your business is to be run look like how you want your clients to be treated? What business coaching tools are needed for your customer service vision?
The portal to the future is “Knowing” what the customer wants and being ahead of they want-well ahead of the current time and space. How do you do that?
The people around you, and consequently many of the Companies you shop, are asleep just like the people were in the movie the Matrix.